Books, videos, DVDs, and CDs are nonrefundable unless they are damaged upon receipt.
Product
If for ANY reason you are not completely satisfied with your Youngevity nutritional supplements, you may return them within 30 days. You will receive a full refund for the cost of the product. The new associate enrollment fee (only if your become an associate - Preferred Customer is FREE.) and Shipping and Handling fees are nonrefundable.
How to return product
Customer satisfaction is our most important goal. If you are not satisfied with your product for any reason, you may return them within thirty days for a full refund. No refunds are given or offered after thirty days from the date product is received by the customer. Please be sure that:
- Get an RMA number before you ship your order back. All requests must have a RMA number (Return Material Authorization) must be received by telephone. 1-800-982-3189. Requests via fax or letter will not receice a response from Youngevity.
- All items returned for credit or refund must be disclosed at the time an RMA number is issued. Any item returned to Youngevity that was not disclosed at the time the RMA was issued are not eligible for a credit or refund.
- Only one RMA will be issued per invoice.
- Write the RMA number in BLACK on the outside of the packaging material used to return product. It is advised that the customer retain the RMA number issued for their records.
- At the time an RMA is requested a "Product Due Date" will be issued. The Product Due Date will be approximately ten business days from the date an RMA is initiated. Youngevity must receive the product associated with a specific RMA by Product Due Date to be eligible for any credit or refund issued. It is the responsibility of the customer to ensure that products are returned on or before the Product due date. Youngevity is not responsible for delays in the delivery of product returned caused by the United States Postal Service, or any other courier service public or private. If after receipt of an RMA it is determined that product was received after the Product Due Date, a credit will not be issued.
- You must send it via UPS, or Insured Parcel post for shipment. We cannot be responsible for items that are lost in the mail on the way back to us.
- Packages sent to Youngevity without an RMA clearly visible on the outside of the package will be refused by Youngevity. It is advised that the customer use a Thick BLACK MARKER when writing the RMA number on the outside of the package. Ball point pen can be removed during the shipping process. Youngevity is not responsible for any RMA numbers removed during the delivery of product caused by the United States Postal Service, or any other courier service public or private. Any package refused by Youngevity will not be eligible for return or refund.
- In cases of packages received without an RMA number that have been received by Youngevity from the United States Postal Service without a return receipt required will be held by Youngevity unopened for ten days after which they will be destroyed and disposed of. Any customer wanting their merchandise back must arrange to have said merchandise picked up by the carrier of their choice. Youngevity is not responsible for incorrect pickups in these instances
- Youngevity will not accept packages sent to Youngevity "Postage Due."
- After Youngevity receives returned merchandise, a credit will be issued within 7 - 14 business days.
- Credits will be issued for product amount only. Credits will not be issued for shipping and handling.
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